Immersive simulations for hospitality leaders who need to deliver under pressure
Welcome to
The Boom Room
Prepare your team for real-world challenges with high-stakes, interactive simulations.
Break free from reactive management and discover how your leaders perform under authentic pressure.
Without the script.
Without the handbook.
Without the safety net.
This is a heightened, risk-free proving ground where your hospitality managers train for those critical guest-facing moments so when they arise, your team is already ready.
“I’ve tried therapy, I’ve tried coaching, but nothing has fundamentally changed me like The Boom Room.”
— Ben, Los Angeles
Our Hospitality-Focused Method
1. We begin with a deep dive into your property's unique challenges—guest expectation management, staff communication patterns, conflict resolution approaches—and map out key growth zones for your leadership team.
2. We build customized scenarios that mirror your most critical guest service situations using professional actors trained to simulate the exact pressure points your teams face daily.
3. Throughout your multi-week program, your managers will encounter demanding VIP guests, challenging staff dynamics, and high-pressure service recovery situations that require authentic leadership under pressure.
4. After each simulation, your team members are matched with a dedicated hospitality coach to analyze their performance and strengthen their leadership presence for real-world guest interactions.
Expand
Stretch beyond standard service scripts to deliver truly memorable guest experiences
Express
Deliver service recovery with clarity, empathy, and efficiency when guest situations escalate
Engage
Connect deeply with guests and staff during high-stress situations while maintaining composure
Embrace
Trust your team to make confident decisions that uphold your brand standards, even under pressure
Embody
Step fully into the leadership presence that inspires staff and reassures guests, even in crisis
Consider this your invitation to stop letting service pressure dictate your guest experience
Allow your hospitality leaders to step into their most confident, solution-oriented selves.
Are you ready to transform how your property handles its most challenging moments?
When the answer is yes, we'll see you in The Boom Room.
The Science Behind Your Team’s Transformation
Our method is grounded in psychology and neuroscience—designed to activate transformation at both cognitive and emotional levels for hospitality professionals.
Developing "Service Leadership Selves"
Have you ever wondered how trying on different leadership approaches might transform your guest experience? Research shows that when hospitality managers practice being different versions of themselves, they can integrate aspects of these alternatives into their leadership identity.
Through immersive simulation experiences, your team can explore various leadership approaches without risking guest satisfaction, allowing them to develop new service recovery skills and incorporate them into their daily interactions.
Neuroplasticity in Service Excellence
Immersive hospitality simulations activate brain pathways associated with confident service leadership. Your managers' brains develop new neural connections through repeatedly engaging in high-pressure guest scenarios. Research shows that physically embodying concepts (moving, speaking, and responding as a confident leader) leads to deeper integration of these new patterns.
In other words, when your team physically practices handling difficult guests or staff conflicts in a simulation, their brains process this experience more deeply than with traditional training methods.
Behavioral Rehearsal for Service Recovery
Simulations help your managers lock in new service recovery habits through real-time practice, strengthening their memory of effective behaviors. Just as elite hotel groups train for service standards, our simulations add physical practice to mental preparation.
Most importantly, simulations create a safe environment where your team can practice challenging guest interactions until they become second nature. Research confirms that skills developed in these risk-free settings transfer effectively to real guest situations.
“I feel like a totally different person now. I’m finally me.”
— Elena, Bologna
What To Expect in a Session:
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Here's where we dive deep into your property's unique challenges. Together, we craft simulation experiences that challenge your managers in just the right way.
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Before stepping into the one-on-one virtual simulation, we prepare your team members for peak performance. Through targeted exercises, we set them up in a mindset of solution-focused leadership.
How do you communicate when a VIP guest is dissatisfied?
How do you breathe when handling multiple escalations simultaneously?
Now you're ready to handle the pressure.
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Your managers will dive into 2 mission-driven scenarios designed around your specific hospitality challenges. They'll have clear objectives, professional actors simulating demanding guests or difficult staff situations, and zero time to overthink. This is not a role-play. This is training—so when the real guest situation arises, your team is ready.
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High-stakes simulation work pushes your managers to their edge. Before they leave, we guide them through reflective exercises that help them integrate what they've learned into their service approach. This is where transformation settles into their leadership style.
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After the simulation, a hospitality communication coach analyzes the session and delivers a personalized video breakdown. This isn't about critiquing small moments. We identify the patterns that make or break guest experiences—so your team leaves with real, lasting transformation.
Each Simulation is Reviewed By A Top Coach
After your managers have been through The Boom Room, we break down their experience and turn it into your property's competitive advantage.
Here's where we look at the big picture. We take the challenges they've faced in simulation and help turn them into what makes your guest experience unforgettable.
With this video feedback, your team will have a deep understanding of how to walk into the next difficult guest situation and transform it into a loyalty-building moment.
“I was always second-guessing myself. Not anymore.”
— Giselle, South Africa
We aim to do one thing really well: give your team an experience that has a lasting effect
The Team
Let's build a transformative experience for your organization. We work with teams up to 30 people, designing custom scenarios that challenge each individual while strengthening collective dynamics. Through immersive simulations, your team will develop stronger communication, enhanced presence, and more effective collaboration—creating lasting change that impacts your entire organization.
Watch as individual breakthroughs combine to elevate your team's overall performance and culture.
Personal Discovery Sessions for Each Team Member
2+ Tailored Simulations for Each Participant
Coaching Feedback for Both Groups and Individuals
Team Debrief to Apply Insights Across Your Organization
Contact for Customized Rates
Ready to make a shift?
Meet the Founders
Joe Lawther & Julia Pileggi
We Created What We Wish We’d Had.
When we moved to a new country, we needed a place to practice being big before we had to do it in real life. We needed a consequence-free zone to play, take risks, make mistakes, and meet ourselves in this new context.
We needed The Boom Room.
So we built it.
By blending simulation-based education with high-impact communication training, we created a method that meets you where you are—and propels you forward.
In Our Careers, We’ve Worked With The Biggest Brands and Top Schools In the World:
You’ve got questions?
Good, that means you’re a curious person.
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Our sessions are conducted virtually, allowing you to engage in immersive simulations from the comfort of your own space, wherever you are.
Keep an eye out for occasional in-person pop-up experiences in the future!
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Our approach ensures authenticity.
After a comprehensive warm-up, you'll join a private session with a professional actor, who is responding genuinely within the heightened circumstances. Rest assured, you will not be “acting.” You are not playing a character, you are engaging as yourself within thoughtfully crafted scenarios.
This design fosters natural and meaningful interactions, allowing you to immerse yourself fully in the experience.
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To keep you fully immersed, we intentionally don’t reveal the exact duration in advance so you’re not watching the clock. Depending on your unique scenario, simulations typically last between 10 to 30 minutes.
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Just you. There is no one else who is going to see your simulation other than the actor and our communication coach.
Right before the simulation, you’ll partake in a warm-up and following there’s a cool-down. In those moments you’ll be with two other people and likely not conversing much.
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It's natural to feel some apprehension about speaking but our skilled actors are trained to keep the ball rolling in your simulation. So even if you freeze up, our professionals know how to guide you forward seamlessly in the way the situation requires.
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Of course you can. But that isn’t what we’re about. We help you with real-life, human-to-human conversation and connection.